Services

It Support Atlanta Video

PROTECT MANAGED SERVICE

Cyber security is becoming more and more important everyday. In the old days, you could just run some free antivirus software and things would be secure. These days, things have changed. With ransomware attacks, CEO fraud and other standard phishing attacks are on the rise Traditional antivirus virus software cannot protect you from the modern-day cyber threats. In order to provide a baseline set of security standards, we implement a multi-layered approach. This includes everything from next generation security software, to email filtering and monitoring, deep packet inspection to hardware and software firewalls. We also implement an employee security awareness training program that will ensure that employees understand what to watch out for in case of a cyberattack. This proactive service includes maintenance, monitoring, and patching of the systems. The service stabilizes the network and the machines to a point where many support requests are eliminated from the get-go. Along with this service, we provide a discounted rate for all helpdesk requests.

Complete Managed Service

Companies that are serious about their IT infrastructure want to use a fully managed services plan. This allows us to take full responsibility for your network. During the implementation we do a complete audit of the network and all devices and configurations. After this discovery phase is completed, we evaluate what best practices should be implemented in order to ensure the stability, efficiency and uptime. We will also recommend any additional software or hardware that is needed. In some cases we will actually remove any extraneous pieces of software or hardware that are over complicating your network. This plan includes everything from the protect managed service, but it also includes unlimited remote and on-site support requests. Companies love the fact that they do not have to pay for implementation for their first month when they sign up. They also have the option to replace any of their old desktop computers for only $1. Yes that’s right, $1. These computers have current modern specs with a high performance level to get your systems running at an optimal level very quickly. With this service, you also receive a dedicated account manager who will oversee your account, perform quarterly business review meetings with you to keep you up to speed with what your current service offers and define your IT roadmap technology plans and objectives. This plan guarantees maximum uptime, inventory tracking, warranty tracking, password management, network and device documentation is built into this plan. There is never an additional on cost when you hire a new employee. If an employee moves from one office to the other one down the hall. This is included in support coverage for that employee. There is no extra cost to onboard a new employee. All of our existing clients have moved to the complete managed service and they all love it! They enjoy having the ability to budget for the future because their monthly bill is always the same price per user.

CIO Managed Service

The CIO Managed Service is our top-tier, premium service. It replicates the function of having a full-time CIO executive as a full-time employee. This service involves having everything that is included in the protect managed service as well as the complete managed service. In addition, you will receive a fully managed compliance consulting, mobile device management, phone system management, vendor management, and IT training via lunch and learn meetings. Technology budgeting is one of the key benefits that the service offers. You won’t have to worry anymore about hiring technical IT staff as we will handle that for you. We will also attend any C-level meetings that you have so that technology is always at the forefront of your company’s decision-making and planning. Along with this service includes telecommunications implementation and support.

Help Desk Support

When you run into an issue, you need a quick resolution to allow you to get back to work being profitable. We provide a full-time help desk which is run by a team of highly skilled network engineers to resolve your issue. There are many ways to submit a help desk request. You can send us an email, call in to speak with someone or login to our employee portal and enter the request. Many times the fastest way to have the issue resolved is to allow us remote into your desktop of your computer so that we can see what you see and we can talk through the issue. Since we don’t have to spend time driving to your location, we will resolve the issue as fast as humanly or inhumanly possible. We can refer to the system logs in order to verify this your issue is not simply just the symptom of a greater problem. If it is a greater problem, we will investigate and resolve it so that the symptoms do not continue any longer. If needed, we are happy to come on-site to your location and resolve your issue. This also allows us to look around your office to very that nothing else needs to be addressed. We always follow up with you to verify that the issue is resolved before we close the support request. The help desk support is available to all of our clients and all unlimited requests are prepaid with complete managed service. You’re completely covered!

Cathy Harper
Cathy Harper
April 29, 2021.
Verified
Dan was extremely helpful and made the transition from one computer to another a breeze. I appreciated his helpfulness and clear explanations of what he was doing, what I needed to do, and why.
Cheyne Hardin
Cheyne Hardin
April 28, 2021.
Verified
I had the pleasure of working with Dan during Milestone testing. From day one Dan came into the facility with a Great attitude and ready to go which gave me confidence that this was going to WORK!! When a technical issue arrived(we had several) Dan was right there helping the students get logged in, but the best part is he was patient!! Thank you so much Dan for helping Milestones run so smoothly!!
Angela Skeete
Angela Skeete
April 28, 2021.
Verified
I want to thank Dustin and Melissa for such great customer service. Computer issues were resolved in minutes. I really love Melissa's friendly voice each time I call for assistance. Dustin was really helpful with asking the right questions in resolving the computer issue. Thank you very much.
Ingrid Bailey
Ingrid Bailey
April 27, 2021.
Verified
SCA is the best! Dan was super helpful and prompt. Everyone I have worked with at SCA has been wonderful!
Monique Sheffield
Monique Sheffield
April 27, 2021.
Verified
I had the pleasure of having Dan support a test site. His professionalism and care are top notch. On a separate occasion, he assisted me with technical issues that I was having with my laptop.
Hope J Adams
Hope J Adams
April 27, 2021.
Verified
It is without hesitation that I express the professionalism and quality of service rendered from Daniel! He was readily available to assist all of us with technology issues and did so in the kindest manner! I appreciate how swiftly he resolved issues! Thank you for being awesome!
Jermal McCoy
Jermal McCoy
April 27, 2021.
Verified
Excellent service and extremely knowledgeable! They addressed issues in a more than timely manner and they were proactive instead of reactive. thank you for all the work you have helped us with!
Theresa Handberry
Theresa Handberry
April 6, 2021.
Verified
Excellent customer service! Also, Dustin was very knowledgeable and helpful!!! He is definitely someone I would use for future support.
Julie Liberman
Julie Liberman
April 5, 2021.
Verified
The SCA folks are 100% professional and a pleasure to work with.
Steven Rodriguez
Steven Rodriguez
April 5, 2021.
Verified
SCA is very attentive! They always confirm that they are working on any ticket you put in and they will follow up frequent enough that you know what is going on without being too frequent that it becomes burdensome. I would highly recommend them for your IT needs.

WE ARE ATLANTA'S LEADING IT SERVICES COMPANY
SINCE 1995.

Over the years, we have forged many long-term relationships with clients in the metro-Atlanta area who started out small and have grown in size. Our services are perfect for this scenario as they scale along with your budget and needs.