In a recent article for Current Accounts, entitled “Should You Outsource Your IT?,” J. Carlton Collins gives a list of reasons why companies today are abandoning the long-held belief that to support their organization, they need an IT department. Among his reasons are issues with overhead, accountability, better response time, and not having to worry about staffing the IT department when your organization has little to no knowledge of what makes a good IT Technician.
As I read the article, I said to myself, “why do companies hold on to internal IT?,” and I think the answer for many older companies is a generational idea that a company should be self-sufficient and keep matters internal for the security of intellectual property. Many older companies, ones that may have been around when I was a child, are probably still structured the way that they were 30 years ago. Back then, there was a mainframe and terminals, and you needed an IT department to handle that. Sure, the hardware has been upgraded with time, but for medium size businesses with one office location, there has likely not been a push to modernize and bring in outside contractors to manage the IT infrastructure.
On the other hand, companies that operate on the enterprise level, with multiple campuses across several states or even countries, will always have some form of internal IT department. However, these large scale companies know that their internal IT department cannot handle the scale of the entire company, and will often subcontract work out to local MSPs in the vicinity of campuses far from the corporate headquarters. Take Boeing for example; campuses all over the world, 160,000 employees, and a huge reputation to maintain. With employees in 9 states, and 25,000 employees overseas at various locations, a single IT department would struggle to provide timely support to an organization of this size. Boeing may have an IT department, or even an IT department for each business division, but they will delegate and outsource certain aspects of their IT to other companies.
Newer companies, those that have come up with the internet boom, Gen X, and now the Millennials, have never had a world without the connectivity of the internet. Communication has been more open and rapidly occurring. Technology has grown more so in their lifetimes than those of previous generations, and this increase in technology has led to everyone having some level of tech savvy. These companies are more likely to be the ones to jump on board with a new IT proposal, new practices, and seem to be the ones willing to be on the cutting edge. With this willingness to be open to the latest and greatest, many millennial companies are minimizing their IT workforce and looking for an outside vendor to serve their needs.
Looking at any market in the country, you could probably take a random sampling of 100 companies and find that 80% or more of them outsource either some or all of their IT needs.Why? The answer is simple: It makes sense to do so.
If you had a 10 person IT department in your company and you were not getting the up-time needed out of the company network, who would you fire? One engineer? All 10? The department manager? The HR person who hired them without understanding the credentials of the IT field? Wouldn’t you rather be able to say, “Sorry guys, but our partnership is over,” and have another IT provider come do an audit and take over? It’s less drama than firing your own employees.
Other perks of outsourcing your IT include better response time, lower overhead, not having the liability on your shoulders, and the one that is the kicker for me, making a new partnership with another company in the community. While the partnership may begin with the MSP supporting the other company, after proving themselves to the client, the MSP will reap the rewards of earning a good name in the community, and thus get more referrals and free marketing. It’s a win-win.
So, why are you holding onto your in-house IT department? Why not let us support you instead?
For more information or to discuss your backup and disaster recovery needs, feel free to contact SCA at 678‐401‐2465, or email us at itresource@sca‐atl.com.
– Brandon Krusac, Network Engineer