About Us

Are you annoyed with the technology at your company? Are you irritated with an IT guy who doesn’t call you back when you need him or takes too long to resolve your issues? Have you reached out to IT support companies in the local area and found out that they are far more expensive than you can afford or don’t explain their services in a way that you can understand? Have you been hacked by the bad guys? Have you had all of your data encrypted by ransomware and had to pay for the bad guys to get your data back? Have you lost all of your data because your backup was not working properly and you were not alerted when it was failing? SCA is built from the ground up to respond to these issues that are common in the industry. Many companies do not realize that they don’t have to put up with an IT guy or company who does not give them the level of service or focus that they deserve. They also don’t realize that they don’t have to put up with the condescending attitude.

Since 1995, Southeastern Computer Associates (SCA) has been empowering businesses in the Metro-Atlanta area to maximize their productivity through the leveraging of technology. We also strive to eliminate the annoyances and burden of computers, technology, and issues that are caused by your existing IT support. SCA’s owners are driven to build and maintain a high quality team of local, full time engineers to provide a stable, secure and reliable IT support solution, while also providing an enjoyable working environment for our team. The team is comprised of engineers with a wide variety of experience and skills. Our personalized and flexible approach empowers us to stand apart from the competition.

Our flexible approach has led to long term relationships with clients, based on trust and reliability. Due to this flexibility, we can custom tailor a support agreement that fits your company’s individual needs. This approach has allowed us to stand apart in the IT industry for the past two decades while empowering our clients to grow.

We offer flexible service options. This allows our clients to begin with the service that meets their needs as they grow. The services come alongside multiple tiers, everything from as needed al-a-carte support requests, all the way up to fully managed CIO consulting.

While many of our competitors in the local area provide a good service, SCA stands apart in providing a very personalized service. We function as if we are your own internal IT department by forging a close and personal relationship. We proactively watch out for your network, protecting your data, get to know your business workflow, specific needs, and pinpoint your concerns to minimize risk and downtime which allows our clients to do what they do best.

As a response to many of the current and ever growing cyber threats on the information technology landscape, we bundle in end-user security awareness training. This service has quickly become a fundamental part of keeping our clients safe from cyber criminals. Once the users are aware of how criminals operate and attempt to exploit them, it eliminates many of the potential risks that jeopardize the business, it’s data and reputation.

SCA employees only full-time salaried employees. We never outsource. With this approach, you will be able to forge long lasting personal relationships with the engineers and maximize your experience. There is nothing better than having an issue and having it quickly resolved by someone who is familiar with your system. Many other companies in the local area will outsource their help desk services. This leads to a bad customer experience because they never speak with the same person twice and because that person is unfamiliar with your system, will take additional time to familiarize themselves before they are able to resolve your issue.

Over the years we have evolved from help desk support to full-scale technology consulting services. We provide hardware, broadband consultation, phone systems, disaster recovery solutions, custom on-site installation, custom network and firewall configuration, remote access via SSL VPN connectivity and IT road map planning. We work alongside the management within your company to verify that the IT goals and budget are aligning with the goals and budget of the company in order to empower the business to be more productive and profitable.

We provide a full-time dispatcher who assesses, schedules and tracks all of the support request in real time. This creates a scenario which ensures proper response time, quality of service, and track all communication from the start of your request to the resolution and verification of the solution. We provide our clients with multiple ways to submit a support request, track that support request and pay their invoices online. Our clients are also able to view all of the historically completed support requests, check all of the notated details and view all of their current hardware configurations as well as track warranty renewal dates. All of these measures have been put in place to ensure the best level of customer experience. Feel free to check out our Google reviews to see how happy our clients are.

Over the years, we have forged many long-term relationships with clients in the metro-Atlanta area who started out small and have grown in size. Our services are perfect for this scenario as they scale along with your budget and needs.

Our approach, pricing and quality of service is unique and unbeatable in the industry. We offer replacement computers for only $1. This is a way to quickly elevate users up to a current, modern, efficient computing experience without costing an arm and a leg. Users are also happier at work when their computer is running fast and smooth to remove any frustration. We also offer our first month free and never charge an implementation fee. Our competitors will always charge an implementation fee and nickel and dime you along the way. Our approach has not only gained us many referrals from our existing clients but also built a large fan base.

The modern cyberthreats have become an ever-growing concern and problem for all businesses. This is why we stay abreast on all of the latest bleeding edge security solutions to ensure that you are protected against these threats. We provide enterprise-level security services that most of our competitors do not have access to. You can rest assured that you have the latest, greatest in firewall hardware, spam filtering and security awareness training for all of your users as well as disaster recovery for any data that has been accidentally deleted, encrypted, or lost. Peace of mind is priceless.

Computer Support | Ben Miner

BEN MINER – Managing Partner – Chief Technology Officer

Mr. Miner joined SCA in January of 2000. He currently serves as SCA’s Chief Information Security Officer as well as a key account manager. Over 20 years’ experience as a Technology Consultant/Systems Analyst. Managing partner at Southeastern Computer Associates. Proving technology solutions for businesses as their Director of IT, Information Security Officer, Systems Engineer, Network Administrator, and Project Manager. Specializing in HIPAA compliance, systems consolidation, optimization, design and implementation for both on premise and cloud infrastructures. Leading a team of associates delivering industry best practices and responsive, quality service.

Computer Support | Greg Burchell

GREG BURCHELL – Managing Partner – Chief Operations Officer

Mr. Burchell joined SCA in 1999. He holds an A.S. from Southern Polytechnic State University and a Microsoft MCSE. He lives in Powder Springs, GA with his family. He currently serves as SCA’s CEO and Operations Manager in charge of purchasing, quoting, and numerous operational duties.

Why Outsource?

  • Cost Savings:
    Rather than having to commit to the fixed cost of an in-house employee, outsourcing allows you to obtain a customized support plan specifically matching the costs of your services to your budget requirements,.
  • Flexibility of Costs:
    Rather than having fixed costs and unchangeable overhead of an in-house employee, outsourcing gives you the option to increase or decrease IT services and expenses as your needs and budget requirements change.
  • More Stable Support:
    By using an established IT support company with a stable track record of support excellence and a large team, you minimize instability and disruptions. With staff IT, you can be exposed to the risk of in-house employees leaving the company suddenly, taking all the company’s IT knowledge with them, and leaving limited documentation behind.
  • Focused Company Strategy:
    By outsourcing non-core functions, your team can direct their resources and energies towards their core competencies and improve your company’s services to your clients.
  • Better Access to Support:
    Having a team of multiple IT professionals ensures that you’ll always have support available to you. Relying on a single staff person leaves you without support in times of your employee’s absences due to vacation, sickness or other reasons.
  • Expanded Expertise:
    You benefit from your consulting firm’s multiple engineers and their diverse experience and expertise. You are not limited by the experience and expertise of a single in-house employee.
  • Elimination of Employee Training Costs:
    Outsourcing allows you to eliminate the need for advanced employee training and education. Instead, your support consultant bears this cost, and delivers to you a highly skilled and well-trained team of IT professionals.

 

Many small businesses face the same issues as large corporations when it comes to computer and IT problems. But unlike the big businesses, those with small staffs and small budgets often cannot afford to have a department of full-time technical support personnel in the next room.

Southeastern Computer Associates comes to the rescue!

Southeastern Computer Associates provides technology planning, implementation and support for all small business technology at affordable rates.

 

Proactive technology and infrastructure management.

If there’s one certainty in IT, it’s that things are uncertain. If there’s one thing you can expect, it’s the unexpected. Computers crash, software doesn’t work as it should, and a myriad of problems can occur. And when they do, the way that you respond can be the difference between a minor hiccup and a full-blown business interruption or multi-day outage.

Our fully-managed IT services suite is designed to provide you with peace of mind, freeing you to focus on driving your business forward. We monitor your systems, apply patches, protect against viruses, and ensure backups are performing successfully by constantly monitoring and restore testing. We’ll catch and fix the little problems before they become big ones. In many cases, we’ll catch the problems before you’re even aware that it exists.

 

We’re here to help you take the hassle out of IT management, so you can focus on your business.

We keep tabs on your network activity, and when a system fails, our support teams immediately jump in to investigate. Once the problem is identified, we’ll work to fix it. In many cases before you’ve even realized there’s an issue.

Our local help desk provides support, whenever you need it. Our highly-skilled technicians can be contacted via phone and email, and are ready and waiting to help answer any of your technology questions and provide fast, professional support for the software applications that you rely on.

Our data backup solution ensures your critical information is secure, backed up and accessible whenever you need it. Even during a network failure or a disaster, you’ll never have to worry about data loss again.

We also offer a variety of custom projects designed to help optimize your IT infrastructure including software installations, migrations, setups and configurations.