Services

It Support Atlanta Video

Protect Managed Service

Cyber security is becoming more and more important everyday. In the old days, you could just run some free antivirus software and things would be secure. These days, things have changed. With ransomware attacks, CEO fraud and other standard phishing attacks are on the rise Traditional antivirus virus software cannot protect you from the modern-day cyber threats. In order to provide a baseline set of security standards, we implement a multi-layered approach. This includes everything from next generation security software, to email filtering and monitoring, deep packet inspection to hardware and software firewalls. We also implement an employee security awareness training program that will ensure that employees understand what to watch out for in case of a cyberattack. This proactive service includes maintenance, monitoring, and patching of the systems. The service stabilizes the network and the machines to a point where many support requests are eliminated from the get-go. Along with this service, we provide a discounted rate for all helpdesk requests.

Complete Managed Service

Companies that are serious about their IT infrastructure want to use a fully managed services plan. This allows us to take full responsibility for your network. During the implementation we do a complete audit of the network and all devices and configurations. After this discovery phase is completed, we evaluate what best practices should be implemented in order to ensure the stability, efficiency and uptime. We will also recommend any additional software or hardware that is needed. In some cases we will actually remove any extraneous pieces of software or hardware that are over complicating your network. This plan includes everything from the protect managed service, but it also includes unlimited remote and on-site support requests. Companies love the fact that they do not have to pay for implementation for their first month when they sign up. They also have the option to replace any of their old desktop computers for only $1. Yes that’s right, $1. These computers have current modern specs with a high performance level to get your systems running at an optimal level very quickly. With this service, you also receive a dedicated account manager who will oversee your account, perform quarterly business review meetings with you to keep you up to speed with what your current service offers and define your IT roadmap technology plans and objectives. This plan guarantees maximum uptime, inventory tracking, warranty tracking, password management, network and device documentation is built into this plan. There is never an additional on cost when you hire a new employee. If an employee moves from one office to the other one down the hall. This is included in support coverage for that employee. There is no extra cost to onboard a new employee. All of our existing clients have moved to the complete managed service and they all love it! They enjoy having the ability to budget for the future because their monthly bill is always the same price per user.

CIO Managed Service

The CIO Managed Service is our top-tier, premium service. It replicates the function of having a full-time CIO executive as a full-time employee. This service involves having everything that is included in the protect managed service as well as the complete managed service. In addition, you will receive a fully managed compliance consulting, mobile device management, phone system management, vendor management, and IT training via lunch and learn meetings. Technology budgeting is one of the key benefits that the service offers. You won’t have to worry anymore about hiring technical IT staff as we will handle that for you. We will also attend any C-level meetings that you have so that technology is always at the forefront of your company’s decision-making and planning. Along with this service includes telecommunications implementation and support.

Help Desk Support

When you run into an issue, you need a quick resolution to allow you to get back to work being profitable. We provide a full-time help desk which is run by a team of highly skilled network engineers to resolve your issue. There are many ways to submit a help desk request. You can send us an email, call in to speak with someone or login to our employee portal and enter the request. Many times the fastest way to have the issue resolved is to allow us remote into your desktop of your computer so that we can see what you see and we can talk through the issue. Since we don’t have to spend time driving to your location, we will resolve the issue as fast as humanly or inhumanly possible. We can refer to the system logs in order to verify this your issue is not simply just the symptom of a greater problem. If it is a greater problem, we will investigate and resolve it so that the symptoms do not continue any longer. If needed, we are happy to come on-site to your location and resolve your issue. This also allows us to look around your office to very that nothing else needs to be addressed. We always follow up with you to verify that the issue is resolved before we close the support request. The help desk support is available to all of our clients and all unlimited requests are prepaid with complete managed service. You’re completely covered!

Christina Lanthier
Christina Lanthier
2020-07-01
Daniel provided great support in resolving my issues with Microsoft Office and Adobe. He resolved these issues quickly and asked if there was anything else he could help me with before we ended our call. I mentioned I also needed my local scanner setup and he was also able to resolve this issue on the phone as well. Thanks for your great help!
Tammy Childree
Tammy Childree
2020-06-29
Thank you Dan for helping me so quickly! Dan is always so helpful and friendly. He's patient with me as he gets me back to work. 🙂
Carissa Coule
Carissa Coule
2020-06-19
I was able to get Daniel quickly on the phone and he easily resolved my issue! Thank you!
Melissa Kadish
Melissa Kadish
2020-06-15
SCA has always taken such great care of us. Dustin was very helpful and Joseph came and fixed my printer right away. Thank you SCA.
Maria Blencowe
Maria Blencowe
2020-06-15
Josh Bowman knew exactly how to address and correct the technical issue I was having. He was professional, extremely knowledgeable, and timely. I had a response within minutes of my ticket submission! Excellent. Thanks, Josh!
Cheryl Hamblin
Cheryl Hamblin
2020-06-09
I was having an issue connecting to WiFi. I called SCA and had the pleasure of speaking to Dan K. Dan was friendly, professional, and knowledgeable. He was able to get me connected and back to work. Thanks Dan for you assistance today!
L KM
L KM
2020-06-08
Thanks so much Dustin for the quick turn-around today. I can't tell you how much I appreciate SCA!
Harvey Lawson
Harvey Lawson
2020-06-08
I have worked with SCA for over 10-years++ and have always been satisfied with their professional and caring staff. The company has grown over the years but their clients have never felt growing pains. I highly recommend SCA. Thank you.
Leslie Paradice
Leslie Paradice
2020-06-08
Dustin was very professional and patient. He was thorough and helped me get my computer running like it needed to very quickly!
Stacey Porter
Stacey Porter
2020-06-08
Love SCA! Dan, your support was so helpful today! They have always been supportive and stick with me until the job is finished. I had a meeting and couldn't be in front of my computer with him and he carried on without me. He fixed the issues and emailed me the updates with everything completed so I could work without interruption when I returned. Thanks, Dan!

WE ARE ATLANTA'S LEADING IT SERVICES COMPANY
SINCE 1995.

Over the years, we have forged many long-term relationships with clients in the metro-Atlanta area who started out small and have grown in size. Our services are perfect for this scenario as they scale along with your budget and needs.