Complete Managed Service
Companies that are serious about their IT infrastructure want to use a fully managed services plan. This allows us to take full responsibility for your network. During the implementation we do a complete audit of the network and all devices and configurations. After this discovery phase is completed, we evaluate what best practices should be implemented in order to ensure the stability, efficiency and uptime. We will also recommend any additional software or hardware that is needed. In some cases we will actually remove any extraneous pieces of software or hardware that are over complicating your network. This plan includes everything from the protect managed service, but it also includes unlimited remote and on-site support requests. Companies love the fact that they do not have to pay for implementation for their first month when they sign up. They also have the option to replace any of their old desktop computers for only $1. Yes that’s right, $1. These computers have current modern specs with a high performance level to get your systems running at an optimal level very quickly. With this service, you also receive a dedicated account manager who will oversee your account, perform quarterly business review meetings with you to keep you up to speed with what your current service offers and define your IT roadmap technology plans and objectives. This plan guarantees maximum uptime, inventory tracking, warranty tracking, password management, network and device documentation is built into this plan. There is never an additional on cost when you hire a new employee. If an employee moves from one office to the other one down the hall. This is included in support coverage for that employee. There is no extra cost to onboard a new employee. All of our existing clients have moved to the complete managed service and they all love it! They enjoy having the ability to budget for the future because their monthly bill is always the same price per user.
Help Desk Support
When you run into an issue, you need a quick resolution to allow you to get back to work being profitable. We provide a full-time help desk which is run by a team of highly skilled network engineers to resolve your issue. There are many ways to submit a help desk request. You can send us an email, call in to speak with someone or login to our employee portal and enter the request. Many times the fastest way to have the issue resolved is to allow us remote into your desktop of your computer so that we can see what you see and we can talk through the issue. Since we don’t have to spend time driving to your location, we will resolve the issue as fast as humanly or inhumanly possible. We can refer to the system logs in order to verify this your issue is not simply just the symptom of a greater problem. If it is a greater problem, we will investigate and resolve it so that the symptoms do not continue any longer. If needed, we are happy to come on-site to your location and resolve your issue. This also allows us to look around your office to very that nothing else needs to be addressed. We always follow up with you to verify that the issue is resolved before we close the support request. The help desk support is available to all of our clients and all unlimited requests are prepaid with complete managed service. You’re completely covered!
WE ARE ATLANTA'S LEADING IT SERVICES COMPANY
Over the years, we have forged many long-term relationships with clients in the metro-Atlanta area who started out small and have grown in size. Our services are perfect for this scenario as they scale along with your budget and needs.