Infrastructure, Remote and Onsite Support
Technology infrastructure, onsite support, and remote support are all critical components of your organization’s technology setup that should serve to accomplish your school’s overall mission and operational objectives. Technology infrastructure refers to the physical and virtual resources that are required to support the operations of an organization’s technology systems. This includes hardware such as servers, storage systems, and networking equipment, as well as software such as operating systems and applications. A well-designed technology infrastructure is essential for ensuring the reliability, availability, and performance of an organization’s technology systems. Whether your school is a traditional brick and mortar, cyber / virtual academy, or operates within a hybrid environment, Southeastern Computer Associates (SCA) can partner with you to navigate your technology infrastructure challenges to ensure the most effective setup for your current and future needs.
We are a proud supporter of Georgia Charter Schools and an Associate Member of GCSA
While most things can be addressed remotely, onsite support can be beneficial for your school at times. With our team of local engineers, we can arrange onsite support as needed, on a recurring basis, for scheduled events (testing, professional development/ training, guest speakers, etc.), or projects (onboarding, scoping, tech upgrades/ deployment, etc.). For some organizations, we function as the sole IT department/provider, while for others, we are supplemental to their (usually smaller or multitasked) IT staff. We are more than happy to work within your desired plan.
Many support functions and troubleshooting can be performed remotely. SCA has a team of dedicated helpdesk engineers that are available to answer your call or email and provide the support that you need, when you need it. Remote support can take the form of phone or email support, remote access to systems, and/or the use of remote monitoring and management tools. This is typically the quickest and most cost efficient way to receive support. SCA can provide remote support for on premise staff/students or for any end users working/learning from home.
SCA wants to be a true partner for your organization, not just another vendor. We are passionate about technology and helping people. Properly implementing technology infrastructure, onsite support and remote support can be challenging, especially for organizations that are undergoing rapid growth or change. It’s important to have a clear understanding of the organization’s goals, objectives, and requirements to ensure that the technology infrastructure is designed and implemented to meet those needs. Additionally, it’s important to have a clear and well-defined process in place for maintaining and supporting the technology infrastructure, as well as a dedicated team of IT professionals to manage the day-to-day operation and maintenance of the technology infrastructure. Be sure to check out our Google reviews to see why other educators and administrators trust SCA with this critical role. We would love to hear about your school’s needs and challenges, so give us a call today.
Tiii PimpOctober 25, 2023.Zach was great help
Tamia TuckerOctober 25, 2023.After missing a call from this company, I called back & spoke to Zach Brinkley who helped me no problem, very nice young man & jumped right onto what I needed! Very good customer service! Thank you!
Natara WilliamsOctober 13, 2023.Zach was very calm and informative I did not have to ask any question the exchange was complete and professional.
Heather CarterOctober 13, 2023.Zack was very friendly and helpful. He help fix my printer on the first try. Very greatful. Thank you
Christie G.October 13, 2023.Responded quickly. Was friendly and helpful and the issue was resolved promptly.
Tiya TukesOctober 11, 2023.Today, my teen had some issues with her schools live learning platform "Class." I reached out to SCA and spoke with Henry, ticket #499835. Henry was wonderful. While we were not able to figure out what was going on (because it is something on the schools end), Henry thought of everything it could possibly be and then some. He walked me through every step. He was professional, kind, courteous, and efficient. Thank-you so much Henry for your professionalism.
Brad SmithOctober 10, 2023.Engineer Bryant was great. Unbelievably patient working with me through my email problem. He had me back up and running quickly.
Natasha DavidsonSeptember 29, 2023.The representative Sean was very helpful and knowledgeable about what was wrong with the hotspot device I was having connection problems with it.
Audrey SharpeSeptember 26, 2023.Excellent job assisting and persistent. Thank you!
WE ARE ATLANTA'S LEADING IT SERVICES COMPANY
SINCE 1995.
Over the years, we have forged many long-term relationships with clients in the metro-Atlanta area who started out small and have grown in size. Our services are perfect for this scenario as they scale along with your budget and needs.